It’s important to note that this book is not intended as a replacement for any existing official ServiceNow documentations, but, a supplement source of information gathered over the last decade, based on experience working with clients from various industries and our experts knowledge.
Using this book, you will learn how to maximize the value and minimize the risks of investing in consolidating your data needed to run your enterprise onto a single, centralized and trusted source of truth “YOUR CMDB”.
– MASTER YOUR CMDB NOW!
– NOTE FROM THE AUTHOR
– ABOUT THE COLLABORATORS
– THE BUSINESS VALUE OF CMDB
– BEFORE YOU BEGIN?
– ESTABLISH YOUR BUSINESS DRIVERS
– IDENTIFY YOUR GOALS
– DOCUMENT YOUR EXPECTED OUTCOME
– OUR APPROACH TO MASTER YOUR CMDB
– TIPS FOR MASTERING YOUR CMDB
– PROCESS & GOVERNANCE ACTIVITIES
– CONSTRUCT YOUR CMDB
– IMPLEMENT YOUR CMDB
– CONSTRUCT YOUR CMDB IN SERVICENOW
Contact us at INFO@HGConcept.com for more Information, Questions and Feedback.